:root{--navy:#0a1d3d;--teal:#00b894;--aqua:#33dcc6;--bone:#f2f4f7;--stone:#8892a6}*{box-sizing:border-box}body{background:var(--bone);color:var(--navy);margin:0;font-family:Inter,Arial,sans-serif}.loading-screen,.login-screen{justify-content:center;align-items:center;height:100vh;display:flex}.login-screen{background:var(--navy)}.login-card{width:340px;color:var(--bone);background:#0f2648;border:1px solid #1c3a63;padding:40px}.login-card h1{margin:0 0 4px;font-family:Sora,Arial,sans-serif;font-size:20px}.login-card .sub{color:var(--stone);margin:0 0 24px;font-size:14px}.login-card label{color:var(--stone);margin-bottom:6px;font-size:13px;display:block}.login-card input{background:var(--navy);width:100%;color:var(--bone);border:1px solid #1c3a63;margin-bottom:16px;padding:10px 12px;font-size:14px}.login-card button{background:var(--teal);width:100%;color:var(--navy);cursor:pointer;border:none;border-radius:999px;padding:10px 12px;font-size:14px;font-weight:600}.login-card button:hover{background:var(--aqua)}.accent{color:var(--teal)}.app-shell{flex-direction:column;height:100vh;display:flex}.app-header{background:var(--navy);color:var(--bone);justify-content:space-between;align-items:center;padding:16px 24px;display:flex}.app-header h1{margin:0;font-family:Sora,Arial,sans-serif;font-size:18px}.header-logo{width:auto;height:28px;display:block}.login-logo{width:auto;height:36px;margin:0 auto 20px;display:block}.header-right{align-items:center;gap:16px;display:flex}.user-name{color:var(--stone);font-size:13px}.logout-btn{color:var(--stone);cursor:pointer;background:0 0;border:1px solid #1c3a63;border-radius:999px;padding:6px 14px;font-size:13px}.tab-bar{background:#fff;border-bottom:1px solid #dde2ea;gap:8px;padding:12px 24px;display:flex}.tab-btn{background:var(--bone);cursor:pointer;color:var(--stone);border:1px solid #dde2ea;border-radius:999px;align-items:center;gap:6px;padding:8px 18px;font-size:14px;transition:background .15s,color .15s,border-color .15s;display:flex}.tab-btn:hover{background:#e9ecf2}.tab-btn.active{color:#fff;background:var(--navy);border-color:var(--navy);font-weight:600}.tab-btn.active .tab-count{background:var(--teal);color:var(--navy)}.tab-count{background:var(--teal);color:var(--navy);border-radius:999px;padding:1px 7px;font-size:11px;font-weight:700}.app-main{flex:1;padding:24px;overflow:auto}.tab-panel{max-width:1100px;margin:0 auto}.filters{background:#fff;border:1px solid #dde2ea;border-radius:999px;gap:2px;margin-bottom:16px;padding:4px;display:inline-flex}.filters button{cursor:pointer;color:var(--navy);text-transform:capitalize;background:0 0;border:none;border-radius:999px;padding:7px 16px;font-size:13px;transition:background .15s,color .15s}.filters button:hover{background:var(--bone)}.filters button.active{background:var(--navy);color:#fff}.table-frame{background:#fff;border:1px solid #dde2ea;border-radius:16px;overflow:hidden}.data-table{border-collapse:collapse;background:#fff;width:100%}.data-table th,.data-table td{text-align:left;vertical-align:top;border-bottom:1px solid #e5e9f0;padding:10px 12px;font-size:13px}.data-table th{color:var(--stone);text-transform:uppercase;letter-spacing:.04em;font-size:11px;font-weight:600}.data-table tr:last-child td{border-bottom:none}.message-cell{white-space:pre-wrap;max-width:340px}.extra{color:var(--stone);border-top:1px solid #e5e9f0;margin-top:6px;padding-top:6px;font-size:11px}.extra-key{text-transform:capitalize;font-weight:600}.badge{text-transform:capitalize;letter-spacing:.02em;border-radius:999px;margin-right:8px;padding:2px 8px;font-size:11px;display:inline-block}.badge.new,.badge.ai_handling{color:#007a5e;background:#e6fbf6}.badge.in_progress,.badge.human_active{color:#8a6d1d;background:#fff3d9}.badge.resolved,.badge.closed{color:var(--stone);background:#eef1f6}.badge.archived{color:#8a6d1d;background:#f5f0e6}.badge.escalated{color:#b33a3a;background:#fdeaea}.empty{text-align:center;color:var(--stone);padding:40px}.error{color:#b33a3a;background:#fdeaea;border:1px solid #f3c2c2;margin-bottom:16px;padding:10px 12px;font-size:13px}.chat-layout{gap:16px;height:calc(100vh - 220px);display:flex}.chat-list{background:#fff;border:1px solid #dde2ea;border-radius:16px;width:280px;overflow:hidden auto}.chat-list-item{text-align:left;cursor:pointer;background:#fff;border:none;border-bottom:1px solid #e5e9f0;width:100%;padding:12px;font-size:13px;display:block}.chat-list-item.active{background:var(--bone)}.chat-list-item.escalated{border-left:3px solid #b33a3a}.chat-list-item-top{justify-content:space-between;align-items:center;margin-bottom:4px;display:flex}.chat-list-item-meta{color:var(--stone);font-size:11px}.chat-thread{background:#fff;border:1px solid #dde2ea;border-radius:16px;flex-direction:column;flex:1;display:flex;overflow:hidden}.chat-thread-header{border-bottom:1px solid #e5e9f0;justify-content:space-between;align-items:flex-start;padding:14px 16px;display:flex}.chat-thread-actions button{cursor:pointer;background:#fff;border:1px solid #dde2ea;margin-left:8px;padding:6px 12px;font-size:12px}.delete-btn{color:#b33a3a;cursor:pointer;background:#fff;border:1px solid #f3c2c2;border-radius:6px;padding:6px 12px;font-size:12px}.delete-btn:hover{background:#fdeaea}.escalation-reason{color:#b33a3a;margin-top:4px;font-size:12px}.chat-thread-messages{background:var(--bone);flex:1;padding:16px;overflow-y:auto}.ezvolt-msg-admin{max-width:70%;margin-bottom:10px;padding:8px 12px;font-size:13px;line-height:1.4}.ezvolt-msg-admin .label{color:var(--stone);text-transform:uppercase;margin-bottom:3px;font-size:10px;display:block}.ezvolt-msg-admin.visitor{background:var(--navy);color:#fff}.ezvolt-msg-admin.ai{background:#fff;border:1px solid #dde2ea;margin-right:auto}.ezvolt-msg-admin.agent{background:var(--teal);color:var(--navy);margin-left:auto}.chat-thread-input{border-top:1px solid #e5e9f0;display:flex}.chat-thread-input input{border:none;outline:none;flex:1;padding:12px;font-size:13px}.chat-thread-input button{background:var(--teal);color:var(--navy);cursor:pointer;border:none;padding:0 20px;font-weight:600}.suggestions-list{flex-direction:column;gap:16px;display:flex}.suggestion-card{background:#fff;border:1px solid #dde2ea;border-radius:12px;padding:16px}.suggestion-card .field{margin-bottom:12px}.suggestion-card label{color:var(--stone);margin-bottom:4px;font-size:12px;font-weight:600;display:block}.suggestion-card input,.suggestion-card textarea,.suggestion-card select{border:1px solid #dde2ea;width:100%;padding:8px 10px;font-family:inherit;font-size:13px}.field-row-inline{justify-content:space-between;align-items:flex-end;gap:16px;display:flex}.field-row-inline .field{flex:0 0 220px;margin-bottom:0}.suggestion-actions{gap:8px;display:flex}.approve-btn{background:var(--teal);color:var(--navy);cursor:pointer;white-space:nowrap;border:none;border-radius:6px;padding:8px 16px;font-size:13px;font-weight:600}.approve-btn:hover{background:var(--aqua)}.approve-btn:disabled{opacity:.6;cursor:default}.dismiss-btn{color:var(--stone);cursor:pointer;background:#fff;border:1px solid #dde2ea;border-radius:6px;padding:8px 14px;font-size:13px}.suggestion-meta{color:var(--stone);margin-top:10px;font-size:11px}